renvori

renvori normally processes orders within 2-3 business days. Standard transit is then estimated at 20-45 calendar days after dispatch. Processing and delivery are separate periods. Customs, weather, holidays, carrier congestion, or remote destinations can add time.

Email joaovictor_nazo@outlook.com with the order number and checkout email address. We will provide the available tracking information. A carrier may take several days after dispatch to show the first scan, particularly for an international parcel.

Email joaovictor_nazo@outlook.com within 30 days after delivery and wait for authorization before sending the item. When a physical return is required, we provide a prepaid label and charge no restocking fee. After an approved refund is issued, it normally reaches the original payment account within 3-7 business days.

Contact joaovictor_nazo@outlook.com with the order number. Include photographs of the merchandise and packaging when reporting damage, missing content, or an incorrect item. If a parcel is confirmed or reasonably determined to be lost before delivery, renvori will send a replacement at no additional cost. If replacement is unavailable or applicable law requires it, we will offer a refund instead.